How can we help?
Questions about an order, a payment or your account — reach the KAM STORE team here.
Common questions
How long does a top-up take?
Most orders are delivered within a minute or two after payment. You can follow each order live on the order page.
My order failed. Do I get my money back?
Yes. If a top-up can’t be delivered, the full amount goes back to your wallet automatically, and you can use it for your next order.
I paid by UPI but nothing happened.
Keep the payment page open for a minute — it confirms by itself. If it still says waiting, open “Paid but still waiting?” on the payment page and enter the 12-digit UTR from your UPI app. Don’t pay twice.
I entered the wrong player ID.
Contact us right away with your order number. If the top-up hasn’t been delivered yet we’ll try to fix it, but delivered top-ups can’t be reversed — always use “Check player name” before buying.
Which region packs should I buy?
Packs only work for the region your game account belongs to. Use the region checker before buying if you’re not sure.